Service Manager
Columbus, WI
Join our Team!
We’re looking for a Service Manager at our new Columbus location—someone who is passionate about leading a team, solving problems, and keeping our service department running smoothly. If you’re organized, customer-focused, and thrive in a hands-on environment, we’d love to hear from you.
What You’ll Do:
Customer & Team Leadership:
-
Respond to customer inquiries and concerns—both in-person and over the phone
-
Address and resolve service-related complaints
-
Motivate and provide performance feedback to service team members
-
Manage technician schedules and assign repair/setup work based on priority
Service Operations Management:
-
Oversee service and shop vehicle maintenance (including forklifts)
-
Coordinate service workflow with parts and sales departments
-
Track and administer vendor-sponsored product improvement programs (PIPs)
Work Order Oversight:
-
Create, process, and audit work orders for accuracy and completeness
-
Ensure high-quality, efficient, and timely service for all customers
-
Monitor department productivity and implement process improvements
What We’re Looking For:
-
Strong leadership and team management skills
-
Excellent customer service and communication abilities
-
Organizational skills and attention to detail
-
Knowledge of agricultural equipment and mechanical systems is a plus
-
Experience coordinating multiple departments and workflows
-
Ability to work in a fast-paced, hands-on environment
What to Expect:
-
Active role with time spent in the shop and front office
-
Fast-paced days managing schedules, work orders, and team performance
-
Regular interaction with customers and coordination across departments
-
A key leadership role that directly impacts customer satisfaction and shop success
Why Join Johnson Tractor:
-
Be part of a family-owned dealership with a supportive, team-focused environment
-
Work with a variety of agriculture and lawn/garden equipment
-
Gain experience in a hands-on, fast-paced service department
-
Opportunities to learn and grow within the company
Position Details:
-
Job Type: Full-time
-
Location: Columbus, WI
-
Benefits Include:
-
Health Insurance – Coverage begins the 1st of the month after hire
-
First Dollar Benefits – $3,000 employee / $6,000 with dependents for medical expenses before deductible
-
CARE Center Support – Confidential advocate for help with claims, billing, and benefit questions
-
Flexible Spending Account (FSA) – Pre-tax contributions with annual rollover
-
Dental & Vision Insurance – Coverage for preventive care, glasses, contacts, and more
-
Life and AD&D Insurance – Company-paid coverage with optional voluntary plans
-
Short-Term Disability – Weekly wage protection during recovery from illness or injury
-
401(k) with Company Match – Plan to help you save for retirement
-
Paid Time Off and Holidays – Accrual begins on day one
-
Annual Safety Boot Reimbursement – Available for eligible roles
-
Ongoing Training Opportunities – Including OEM certifications and off-site learning
-