Assistant to the Service Director
Janesville, WI

Johnson Tractor is seeking a highly organized and detail-oriented Assistant to the Service Director to support the operations of our service departments. This role plays a key part in coordinating service training, safety initiatives, technician reporting, budgeting support, and general administrative functions that help keep our service teams operating efficiently.

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The ideal candidate will be highly organized, detail-oriented, and very proficient in Microsoft Office Suite, particularly Excel and Outlook, as the role relies heavily on reporting, scheduling, and documentation. This position works closely with the Service Director, Service Managers, technicians, and other departments to ensure service operations run smoothly across multiple dealership locations.

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What You’ll Do:​

Service Training Coordination:

• Schedule and enroll technicians in service training programs as directed by the Service Director.

• Maintain accurate records of completed service training to ensure compliance with manufacturer and supplier requirements.

• Coordinate travel and hotel arrangements for technicians attending training when necessary.

 

Safety Meeting Coordination: 

• Work with the Safety Consultant and Service Director to schedule regular in-person safety meetings for all store locations.

• Manage and maintain safety meeting schedules within Outlook calendars.

• Track and maintain records for required safety trainings such as forklift safety, fire safety, and lockout/tagout procedures.

• Coordinate with Human Resources regarding service department work-related injuries and reporting.

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Technician Reporting and Budget Support:

• Assist the Service Director with compiling technician productivity and recovery reports and distributing them to Service Managers.

• Support preparation and tracking of service department revenue and expenses for budgeting purposes.

 

Operational Support & Communication:​

• Manage and maintain documentation related to service work, equipment movement, and customer communication.

• Serve as a secondary contact for incoming calls directed to the Service Director, helping prioritize and route requests appropriately.

• Maintain the vehicle tracking system for all service vehicles.

• Coordinate new service vehicle preparation and delivery logistics.

• Assist the Service Director in addressing customer questions, concerns, or service-related issues when needed.

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What We’re Looking For:​

• Strong organizational skills with the ability to manage multiple tasks and shifting priorities.

• Advanced-level Microsoft Office skills are required, particularly in Excel, Word, Outlook, and PowerPoint, as this role involves frequent report preparation, data tracking, scheduling coordination, and documentation management.

• Excellent written and verbal communication skills.

• Team-oriented mindset with a willingness to support technicians, drivers, and service leadership.

• Strong problem-solving ability and the capacity to respond quickly to logistical challenges.

• High attention to detail with strong documentation and record-keeping skills.

• Professional phone etiquette and a customer-focused approach.

• Experience in agriculture, equipment service environments, or clerical service support preferred but not required.

• Valid driver’s license required.

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What to Expect:​

• Primarily office-based work with occasional time spent in shop areas or outdoor environments.

• May involve periods of walking or standing.

• Regular use of dealership software systems, service management tools, and communication platforms.

• Occasional travel between store locations for safety meetings or operational support.

• Fast-paced, team-oriented environment focused on safety, efficiency, and customer service.

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Why Join Johnson Tractor:​​

• Be part of a family-owned dealership with a supportive, team-focused environment

• Work with a variety of agriculture and lawn/garden equipment

• Gain experience in a hands-on, fast-paced service department

• Opportunities to learn and grow within the company

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Position Details:

• Job Type: Full-time

• Location: Janesville, WI

• Benefits Include:

  • Health Insurance – Coverage begins the 1st of the month after hire

  • First Dollar Benefits – $3,000 employee / $6,000 with dependents for medical expenses before deductible

  • CARE Center Support – Confidential advocate for help with claims, billing, and benefit questions

  • Flexible Spending Account (FSA) – Pre-tax contributions with annual rollover

  • Dental & Vision Insurance – Coverage for preventive care, glasses, contacts, and more

  • Life and AD&D Insurance – Company-paid coverage with optional voluntary plans

  • Short-Term Disability – Weekly wage protection during recovery from illness or injury

  • 401(k) with Company Match – Plan to help you save for retirement

  • Paid Time Off and Holidays – Accrual begins on day one

  • Annual Safety Boot Reimbursement – Available for eligible roles

  • Ongoing Training Opportunities – Including OEM certifications and off-site learning

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Be a part of something bigger—supporting the ag community through great service.