Assistant Service Manager
Rochelle, IL
Join our Team!
We’re looking for an Assistant Service Manager to support our Rochelle, IL Service Department—someone who thrives in a fast-paced environment, enjoys coordinating logistics, and is passionate about delivering excellent customer service. If you’re organized, detail-driven, and ready to keep our service operations running smoothly, we want to hear from you.
What You’ll Do:
Logistics & Equipment Coordination:
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Plan, organize, and schedule equipment hauling
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Monitor and support maintenance of hauling vehicles
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Assign and support drivers; reinforce equipment safety practices
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Develop efficient hauling routes to minimize delays
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Communicate with the Service Director when road permits may be required
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Ensure compliance with all local, state, and federal hauling regulations
Shop & Equipment Support:
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Safely load, unload, and tag equipment
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Track equipment inventory, transfers, deliveries, and returns
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Oversee wash bay activity and help maintain workflow
Documentation, Billing & Warranty Support:
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Prepare and maintain service orders and department records
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Assist with billing and warranty processing
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Ensure accurate, timely documentation for service and hauling activity
Customer & Team Support:
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Serve as a secondary phone contact for customer and vendor inquiries
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Greet customers, gather repair details, and understand service needs
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Provide estimates and communicate repair status updates
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Assist service management with daily operations and issue resolution
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Help address logistical breakdowns or delays with quick, effective solutions
What We’re Looking For:
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Strong organizational skills and the ability to manage multiple priorities
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Understanding of billing and warranty processes
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Ability to safely load and unload equipment
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Excellent communication and customer service skills
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Team-oriented mindset with the willingness to support technicians and drivers
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Familiarity with hauling equipment or logistics is a plus
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Strong problem-solving skills and attention to detail
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Leadership qualities to help guide drivers and reinforce safety
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Comfortable working with service software and documentation systems
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Professional phone etiquette and customer-focused attitude
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Valid driver’s license required
What to Expect:
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A hands-on, dynamic role supporting shop, field, and hauling operations
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Daily interaction with customers, technicians, drivers, and management
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A mix of office, shop, and outdoor work
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A key role that keeps our service department operating safely, efficiently, and on schedule
Why Join Johnson Tractor:
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Be part of a family-owned dealership with a supportive, team-focused environment
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Work with a variety of agriculture and lawn/garden equipment
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Gain experience in a hands-on, fast-paced service department
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Opportunities to learn and grow within the company
Position Details:
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Job Type: Full-time
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Location: Rochelle, IL
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Pay Range: Equivalent to $50,000–$70,000 annually, paid hourly (final rate based on experience, certifications, and skill level).
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Benefits Include:
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Health Insurance – Coverage begins the 1st of the month after hire
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First Dollar Benefits – $3,000 employee / $6,000 with dependents for medical expenses before deductible
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CARE Center Support – Confidential advocate for help with claims, billing, and benefit questions
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Flexible Spending Account (FSA) – Pre-tax contributions with annual rollover
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Dental & Vision Insurance – Coverage for preventive care, glasses, contacts, and more
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Life and AD&D Insurance – Company-paid coverage with optional voluntary plans
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Short-Term Disability – Weekly wage protection during recovery from illness or injury
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401(k) with Company Match – Plan to help you save for retirement
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Paid Time Off and Holidays – Accrual begins on day one
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Annual Safety Boot Reimbursement – Available for eligible roles
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Ongoing Training Opportunities – Including OEM certifications and off-site learning
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