Service Writer
Columbus, WI
Join our Team!
We’re looking for a Service Writer to join our team in Columbus—someone who thrives in a support role, enjoys problem-solving, and is passionate about helping a service department run smoothly. If you're organized, customer-focused, and ready to be part of a high-performing team, we’d love to hear from you.
What You’ll Do:
Customer & Technician Support
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Collect repair details from customers, provide estimates, and create work orders
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Assist the Service Manager in addressing customer questions and complaints
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Provide phone or on-site support to field technicians as needed
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Help technicians locate information and resolve technical issues
Department Operations
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Assist with scheduling and prioritizing repair work
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Coordinate transportation of equipment between customers and store locations
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Maintain key logs, service manuals, and shared shop resources
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Support technician performance and help coach for efficiency and productivity
Work Order & Warranty Management
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Process and audit work orders for accuracy and completeness
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Ensure repair documentation is timely and billing is accurate
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Collect warranty claim information and submit claims to both mainline and shortline manufacturers
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Track claim status and follow up as needed to ensure timely reimbursement
What We’re Looking For:
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Strong organizational and communication skills
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Attention to detail and a customer-first mindset
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Ability to support a fast-paced, team-driven service department
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Mechanical knowledge or familiarity with ag equipment is a plus
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Comfortable working with service software and documentation systems
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Previous experience in service support or coordination preferred
What to Expect:
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A hands-on, active role that supports the entire service team
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Frequent interaction with customers, technicians, and other departments
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A mix of office and shop work, plus some occasional travel to support the field
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An important support position that helps keep the shop productive and efficient
Why Join Johnson Tractor:
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Be part of a family-owned dealership with a supportive, team-focused environment
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Work with a variety of agriculture and lawn/garden equipment
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Gain experience in a hands-on, fast-paced service department
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Opportunities to learn and grow within the company
Position Details:
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Job Type: Full-time
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Location: Columbus, WI
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Benefits Include:
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Health Insurance – Coverage begins the 1st of the month after hire
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First Dollar Benefits – $3,000 employee / $6,000 with dependents for medical expenses before deductible
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CARE Center Support – Confidential advocate for help with claims, billing, and benefit questions
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Flexible Spending Account (FSA) – Pre-tax contributions with annual rollover
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Dental & Vision Insurance – Coverage for preventive care, glasses, contacts, and more
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Life and AD&D Insurance – Company-paid coverage with optional voluntary plans
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Short-Term Disability – Weekly wage protection during recovery from illness or injury
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401(k) with Company Match – Plan to help you save for retirement
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Paid Time Off and Holidays – Accrual begins on day one
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Annual Safety Boot Reimbursement – Available for eligible roles
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Ongoing Training Opportunities – Including OEM certifications and off-site learning
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