We’re looking for a Service Manager at our Juda location—someone who is passionate about leading a team, solving problems, and keeping our service department running smoothly. If you’re organized, customer-focused, and thrive in a hands-on environment, we’d love to hear from you.

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What You’ll Do:​

Customer & Team Leadership:

• Respond to customer inquiries and concerns—both in-person and over the phone

• Address and resolve service-related complaints

• Motivate and provide performance feedback to service team members

• Manage technician schedules and assign repair/setup work based on priority

 

Service Operations Management:

• Oversee service and shop vehicle maintenance (including forklifts)

• Coordinate service workflow with parts and sales departments

• Track and administer vendor-sponsored product improvement programs (PIPs)

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Work Order Oversight:

• Create, process, and audit work orders for accuracy and completeness

• Ensure high-quality, efficient, and timely service for all customers

• Monitor department productivity and implement process improvements

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What We’re Looking For:

• Strong leadership and team management skills

• Excellent customer service and communication abilities

• Organizational skills and attention to detail

• Knowledge of agricultural equipment and mechanical systems is a plus

• Experience coordinating multiple departments and workflows

• Ability to work in a fast-paced, hands-on environment

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What to Expect:

• Active role with time spent in the shop and front office

• Fast-paced days managing schedules, work orders, and team performance

• Regular interaction with customers and coordination across departments

• A key leadership role that directly impacts customer satisfaction and shop success

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Be a part of something bigger—supporting the ag community through great service.